Return Policy

Last updated: March 2026

Returns and Exchanges

At AdHoram, every jewel is created with intention and care, and we hope it will accompany you on your journey — carrying with it what you love through time.

Our return process is designed to remain clear, transparent, and fair, should you ever need it.

Returns are accepted within 14 days of delivery.
In accordance with the Consumer Code, the Client has the right to withdraw from the contract, without providing any reason, within the same period.

Requests made after this period may be refused or issued as store credit.

To initiate a return or exchange, please contact care@adhoram.com indicating your order number and the item(s) concerned. All returns must be requested and approved in advance.

For logistical and quality control reasons, all return shipments must be arranged through AdHoram. Clients should not ship items independently.

Once approved, AdHoram will arrange the courier collection and provide shipping instructions. Return shipping costs remain the responsibility of the client, including any applicable shipping fees, customs duties, taxes, or clearance charges.

Items must be returned intact, unworn, and unaltered, in their original packaging, including boxes, tags, and accessories.

If your piece includes a security tag, it must remain attached and intact. Removal of the tag confirms the jewel has been accepted and the return will no longer be eligible.

Items showing signs of wear, alteration, or missing packaging may be refused.

Once the returned jewel has been received and verified, AdHoram will arrange the refund within 14 days, using the same payment method used for the original purchase.

The refund corresponds to the price paid for the returned item. Any shipping costs originally paid by the client are non-refundable, and return shipping costs will be deducted from the refund.

If a jewel presents a confirmed manufacturing defect, AdHoram will arrange a solution and cover the return shipping costs.

Returns cannot be accepted for made-to-order, personalised, or engraved jewellery.

AdHoram reserves the right to decline returns that do not comply with this policy.


Quality Control, Craftsmanship and Conformity Defects

Every AdHoram creation is born from human hands and time that moves slowly.

Each jewel is inspected, refined, and carefully prepared before being packaged for its journey.

Because every piece is handmade, no two jewels are identical.

Slight variations in surface, colour, or texture are natural and part of the artistic expression of the piece. These characteristics are not considered defects.

If you believe your jewel has a manufacturing fault, please contact care@adhoram.com with photographs and a description of the issue.

If confirmed, AdHoram will repair, replace, or refund the piece, covering all associated shipping costs.