Shipping Policy

Last updated: March 2026

Each AdHoram creation is prepared with care and attention, ready to begin its journey towards you.

Orders are shipped within 1–2 working days (allow approx. 2 weeks for orders that include made-to-order pieces).

Delivery times are indicative and may vary depending on the destination.

We entrust DHL Express to ensure fast, safe and traceable delivery.

Once your order has been collected by the courier, you will receive a tracking notification to follow your jewel’s journey.

We always do our best to respect estimated delivery times, yet AdHoram cannot be held responsible for delays caused by third parties, customs procedures, weather conditions, or circumstances beyond our control.

We do not ship to P.O. boxes, and an adult signature (minimum 18 years old) will be required upon delivery.

Shipping and Customs Duties

Italy and European Union

We offer free express and insured shipping for all orders destined for Italy and EU countries.

United Kingdom and United States

Express shipping UK: €20

Express shipping USA: €30

AdHoram covers all import duties and taxes for orders shipped to the United Kingdom and the United States.

If you receive a request for payment of such duties or taxes from the courier or customs authorities, please contact us immediately at care@adhoram.com — no payment is required from you.

Rest of the World

Express shipping: €35

Import duties and taxes applied in the destination country remain the responsibility of the client.

Customs Duties and Import Taxes

Orders shipped outside the European Union may be subject to customs duties or import taxes, depending on the destination country.

AdHoram fully covers these costs for United Kingdom and United States orders.

For all other destinations, such charges remain the responsibility of the client.

Customs clearance procedures may occasionally cause delays beyond our control, as checks are conducted by local authorities.

If a shipment is refused or not collected due to unpaid customs duties or taxes, any costs incurred by AdHoram — including return shipping, import duties, taxes, and handling fees — will be deducted from the refund.

Made-to-Order Creations

Some AdHoram jewels are made exclusively upon request.

These creations are typically shipped within 2–3 weeks from the order date.

During periods of higher demand or for intricate designs, production times may extend slightly.

Engravings

For jewels personalised with engraving, please allow approximately 10 working days before dispatch.

Each engraving is performed by hand, requiring the patience and precision your piece deserves.